Welcome to Barista’s Friend. Barista’s Friend (Pty) Ltd (“Barista’s Friend,” “we,” “our,” or “us”) is committed to providing a transparent, secure, and reliable online shopping experience. By accessing or using our website baristasfriend.co.za and related services (collectively, the “Services”), you agree to the following Terms & Conditions. Please read them carefully.

General Use of the Website

This website is provided for browsing, shopping, and obtaining information about our products.
We reserve the right to update, modify, or discontinue any part of the website at any time without prior notice.

Products, Pricing & Availability

All prices displayed on this website are listed in South African Rand (ZAR).
Prices may change at any time without notice.
We aim to keep stock levels accurate; however, product availability is not guaranteed.
In the event that a product is out of stock after an order is placed, we will notify you and offer a refund or alternative.

Orders & Payments

By placing an order, you confirm that the information provided is true, complete, and correct.
Payment must be received and verified before an order is dispatched.
We make use of secure third-party payment gateways. Your card information is not stored on our servers.

Shipping & Delivery

Delivery times provided at checkout are estimates and may vary due to courier delays or factors outside of our control.
Once an order has been dispatched, tracking information will be provided where applicable.
We are not responsible for delays caused by couriers, incorrect delivery information, or failure to collect parcels.

Returns, Exchanges & Refunds

We comply fully with the Consumer Protection Act (CPA) of South Africa.

Incorrect or Defective Products

If you receive a defective, damaged, or incorrect item:

  • Notify us within 7 days of receiving your order.
  • We will arrange inspection and, if applicable, repair, replacement, or refund as required by the CPA.
Change-of-Mind Returns
  • Change-of-mind returns may be accepted at our discretion.
  • Returned items must be unused, in original packaging, and in a resellable condition.
  • Refunds for change-of-mind returns may exclude delivery costs.
Refund Processing
  • Refunds are processed once returned products have been received and inspected.
  • Refunds will be issued via the original payment method.

Limitation of Liability

While we take every effort to ensure accuracy on this website:

  • We do not guarantee that all information, product images, or descriptions are error-free.
  • We are not liable for any direct or indirect loss resulting from the use of this website or from reliance on its content.

Privacy & Personal Information

We respect your privacy and handle all personal information in accordance with the Protection of Personal Information Act (POPIA).
We do not share your information with third parties unless required for order fulfilment or legally obligated.

Changes to This Terms and Conditions

We may update this Terms & Conditions from time to time to reflect changes in our practices, technology, legal requirements, or services. We will post the updated version on our website.

Please review this policy periodically.

Contact Information

If you have any questions about our Terms & Conditions, please contact us at:

Barista’s Friend (Pty) Ltd
📧 Email: hello@baristasfriend.co.za
📞 Phone: +27 82 697 2567

Other Legal Notes

  • Our Terms & Conditions should be read together with our Privacy Policy and any other policies to which you agree when using our Services.
  • Please note that your rights may be limited by applicable law, e.g. in the case of legal obligations or legitimate interests.
  • If any provision of this policy is found invalid or unenforceable, it will not affect the remaining provisions.